Return policy

Dallium Beauty Website Return & Refund Policy

Our Commitment

Website Purchase Returns

• Unopened products: Eligible for return within 30 days of delivery. Product must be unused and in original, undamaged packaging.
• Opened products: Eligible for return within 14 days of delivery only if:
  • The product caused an adverse skin reaction (details required)
  • The item arrived damaged, defective, or incorrect

• Products returned after the stated window
• Products that are more than 25% used
• Items not purchased directly from dalliumbeauty.com (see below)
• Gift cards and promotional items

1. Contact us at support@dallium.ca with your order number, product details, and reason for return.
2. For reactions or defects, please provide a description and, if possible, photos for quality assurance.
3. If your return is approved, we will provide instructions and a return authorization number.

• If the return is due to our error (damaged, defective, or incorrect item), we will cover return shipping costs.
• For all other eligible returns, customers are responsible for return shipping.

• Refunds are processed to your original payment method within 3–5 business days after we receive and inspect the returned product.
• Shipping charges are non-refundable unless the return is due to our error.
• If a returned product does not meet eligibility criteria, we will notify you and arrange to return the item at your expense.

• Direct exchanges are not offered. Please return your item for a refund and place a new order if you wish to try a different product.

Purchases Made Through Amazon.ca

• All returns, refunds, and exchanges must be processed directly through Amazon.ca in accordance with their policies.
• We are unable to process returns or refunds for Amazon.ca orders through our website.

Policy Updates